KD Scientific, Inc. provides a one year warranty on all KD Scientific syringe pumps and valve boxes based on date of purchase. All other products supplied by KD Scientific are provided a one year warranty based on date of purchase, unless otherwise stated. At its option, KD Scientific will repair or replace the unit if it is found to be defective as to workmanship or materials. This warranty does not extend to damage resulting from misuse, neglect, or abuse, normal wear and tear, or accident. This warranty extends only to the original consumer purchaser.

In NO event shall KD Scientific be held liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. There are no implied warranties of merchantability, or fitness for a particular use, or of any other nature. Some states do not allow this limitation on an implied warranty, so the above limitation may not apply to you.

If a defect arises within the warranty period, promptly contact KD Scientific through this support center or by filling out the returns ticket.  You may also email us at repairs-returns@harvardbioscience.com. Goods will not be accepted for return unless a Return Material Authorization (RMA) number has been issued.

The customer is responsible for shipping charges. Please allow a reasonable period of time for completion of repairs or replacement. If the unit is replaced, the replacement unit is covered only for the remainder of the original warranty period dating from the purchase of the original device. This warranty gives you specific rights, and you may also have other right which vary from state to state.

You may also find helpful:

Warranty Return Procedure

Non-Warranty Return Procedure